Customer Service

General Order Information

Check out satradecentral.org

This site is for exclusive use by the Central Territory and is not intended for use by the general public.
It was created to better serve The Salvation Army operating units in the Central United States.

All purchases - including uniforms, program material and general merchandise - will be charged 100% to the corps officer or administrator of The Salvation Army operating unit making the purchase.
Each applicable Salvation Army unit will receive a UserName (@USC Email Address) and generic password which should be changed upon activation.
All Salvation Army personnel will be able to browse the site. However, only those authorized (i.e. corps officers, administrators) to make purchases will be allowed to place orders and charge them to their applicable unit accounts. Furthermore, a 90-day credit limit will be implemented. Any outstanding invoices past 90 days remaining on accounts will place entire account on a C.O.D. basis ONLY. When this arises, e-commerce orders will not be processed until said account is current.
To BROWSE the web site, simply type in satradecentral.org. You will be able to search through the hundreds of resources available.
To PURCHASE items, you must be a recognized user with an authorized account number and password.
MasterCard, Visa and Discover can be also used to pay for items if users are authorized to make online purchases. Follow the regular check-out procedures and click on "Pay with Credit Card" rather than "On Account." Follow prompts as indicated. NOTE - all orders will still be shipped to Salvation Army operating units. No residential delivery is available.
RETIRED OFFICERS who would like to purchase items online using a personal credit card need to first contact Trade Central Customer Service for a personal account number. Upon request, residential delivery will be made available to Retired Officers ONLY
Some items are available for purchase through Divisional Headquarters only. Please consult your DHQ for specifics.

Check out shop.salvationarmy.org

This web site is intended for use by the general public and carries Salvation Army books, wearing apparel, recordings and sheet music.
MasterCard, Visa and Discover can be used to pay for items and residential delivery is available.

Send Email

800.937.8896

Please provide your name, item description, product numbers and contact phone number. ALL INCOMPLETE ORDERS MAY BE RETURNED WOUTHOUT PROCESSING and orders with missing product numbers may be assessed an additional $1 per missing stock number item. Product information is provided online at www.satradecentral.org for your convenience.
If using e-mail, for your own protection DO NOT include any credit card information.
In addition, please DO NOT E-MAIL "Trade Central" or individual staff members when placing orders. The "usorders@usc.salvationarmy.org e-mail address has been specifically created as an order point to ensure that orders are not missed or delayed due to staff absences.

If picking up large orders, call Trade Central at 800.937.8896 to arrange pick-up time(s). Please allow enough time for drop ship items to be processed and shipped to Trade Central.
Kettles and other Christmas items may be picked up at the offsite warehouse. At least 48 hour advance notice is needed to schedule an appointment.

RETURNS & EXCHANGES

ONLINE RETURNS FORM

ALTERNATE RETURN FORM

All merchandise returns and/or exchanges need to be done within 30 days from the date of the invoice and include a copy of the invoice and/or picking ticket. Completion of the form below is also required.

Discontinued Products: Products marked as discontinued are items that will no longer be carried in Trade Central inventory. Discontinued products are limited in quantity and are not eligible for return or exchange.
If your merchandise is returned without the invoice or picking ticket, or outside of the 30-day window, it will be returned to you and applicable shipping charges applied to your account.
Returns will not be accepted on special orders, altered or custom tailored uniform items, or sale items.
All returned merchandise must be in salable condition and have the tags still attached.

TRADE CENTRAL MUST BE NOTIFIED WITHIN FIVE DAYS UPON RECEIPT OF DAMAGED ITEMS. IN THIS CASE IT IS ALSO IMPORTANT TO SAVE THE BOX(ES) IN WHICH THE ITEMS WERE SHIPPED.

UNIFORM PURCHASES

➔ A complete fit line of uniform tunics, pants, skirts, shirts and blouses are available at TRADE CENTRAL in Hoffman Estates, IL. Order forms are also available at both locations, as well as online at www.satradecentral.org. To ensure current item availability and pricing information, please use updated forms when placing orders.

75% of total costs for approved uniforms and applicable items will be billed to the officer's current appointment. The officer is responsible for their 25% portion. Online uniform orders will charge 100% to the appointment at time of purchase, and it is the officers responsibility to contact Trade Central with their 25% portion. Orders may be delayed awaiting full payment.

If making a purchase, all active officers serving at NHQ may mail or e-mail their order, or come to the Trade Central store with 100% payment (cash, check or credit card information). Active officers serving at NHQ may view uniforms via the web site but will not be able to make purchases.

If making a purchase, all active officers serving at the Central THQ, CFOT and ARC Command must come to the TRADE CENTRAL store with their 25% payment (cash, check or credit card information) and the remaining 75% will be charged to their appointment. Active officers serving at the Central THQ, CFOT and ARC Command may view uniforms via the web site but will not be able to make purchases.

If making a purchase, Retired Officers may order through mail, e-mail or visit the TRADE CENTRAL store in Hoffman Estates, IL. 25% payment is required at time of purchase (cash, check or credit card information) and the remaining 75% will be charged to the RETIRED OFFICER ACCOUNT. Online orders can also be taken with credit cards.
To receive access to ordering through SATradeCentral.org please use our contact form here or call TRADE CENTRAL Customer Service to set up your individual online account. All online credit card purchases will be charged 100% initially, but then credited 75%.

Accepted candidates can also browse the web site but must go through their corps to make purchases. Upon official approval, the corps officer will place the order and 100% of total costs will be charged to that corps for uniforms and applicable items (trim, tunics, pants, skirts, shirts, blouses, sweaters, hats, caps, ties, belts and overcoats) purchased.

All accepted candidates are eligible for a 10% discount on all supplies from TRADE CENTRAL while they are in school. This discount does not apply to uniforms if the cadet qualifies for uniform assistance plan. If cadet is paying for uniform as a personal purchase, the discount would then apply.

Envoys are responsible for 100% of the uniform purchase unless approved for soldier's uniform assistance.

100% of total costs will be charged to appropriate corps for uniforms and applicable items (trim, tunics, pants, skirts, shirts, blouses, sweaters, hats, caps, ties and overcoats) purchased. Each order must be separate with soldier's name in the "SHIP TO" along with their corps street address. UPS cannot ship to PO addresses and residential delivery is not available.
A 25% credit memo for Soldier's Uniform Assistance will be applied to the corps outstanding account for the THQ portion of that purchase when copies of the approved Soldier's Uniform Assistance application is received in Trade Central. Each Soldier must submit an assistance form, do not combine orders. Please send copies of the approved application to USCTradeCentral@usc.salvationarmy.org. It is the responsibility of the corps to obtain the divisional (25%) and individual soldier's portion (25%).
Soldier's Reimbursement Form

Men - tunic, pants, shirt, tie, trim, cap, sweater (sold in Trade Central) & overcoat.
Women - tunic, skirt, blouse, trim, hat, sweater (sold in Trade Central), slacks, overcoat, vest, travel blazer.

Upon approval of the Divisional Commander and the Divisional Finance Board, the cost of purchasing a Junior Soldier uniform from Trade Central would be shared as follows: 25% is paid by the soldier, 25% paid by the corps and 25% is paid by Divisional Headquarters. The remaining 25% will be paid by THQ once copies of the approved forms are received in Trade Central. Please send the forms to USCTradeCentral@usc.salvationarmy.org

Boys - shirt, pants, tie, pin, "S"
Girls - blouse, skirt/skort, tie, brooch, "S"

If a soldier is purchasing a uniform and/or trim without uniform assistance, the person must show that they are a current participant in a Salvation Army corps and provide full payment upon purchase.

NO uniform garments and/or trim will be released until full payment has been received. Furthermore, Uniform Assistance orders are NOT available for same day pick-up. All paperwork and money must be received and processed at least one week IN ADVANCE of pick-up date.
If you are unsure that your order has been received, completely processed and is ready for pick-up, please call Trade Central at 800.937.8896.
Any order(s) not picked up after 30 days from time of processed order, will be shipped to the appropriate corps and shipping charges added to invoice.

At the time a uniform is purchased, the allowance for alterations (handled through local tailors) will be a maximum of $75. Twenty-five percent of $75 is the Officers portion.

No orders without sizes will be processed. Please make an appointment with the uniform shop (847.294.2017) if you wish to come to THQ to try on sizes.

* SHIPPING OPTIONS *

Trade Central ships orders received prior to 2:00pm CST on the same business day

This delivery service is a viable option for packages shipped outside the continental United States (Hawaii & Pacific Islands and Alaska).
Includes tracking for online retail purchases.
Includes up to $50 of insurance for most shipments (restrictions apply).
1-3 Business days for delivery.
Delivery can be made to PO boxes through this option.

3 business days plus 1-2 business days for processing (continental United States).
Contact Trade Central Customer Service for Alaska and Hawaii shipping charges street addresses must be provided. UPS cannot ship to PO boxes additional charges will be assessed for Saturday and residential deliveries.

2 business days plus 1-2 business days for processing (continental United States).
Contact Trade Central Customer Service for Alaska and Hawaii shipping charges street addresses must be provided. UPS cannot ship to PO boxes additional charges will be assessed for Saturday and residential deliveries

1 business day plus 1 business day for processing IF received by 12 noon Central Time (CT) - (continental United States).
Contact TRADE CENTRAL Customer Service for Alaska and Hawaii & Pacific Islands shipping charges.
Street addresses must be provided. UPS cannot ship to PO boxes additional charges will be assessed for Saturday and residential deliveries.

1-5 business days plus 1-2 business days for processing (continental United States).
4+ business days to Alaska and Hawaii & Pacific Islands plus 1-2 business days for processing street addresses must be provided. UPS cannot ship to PO boxes.
Additional charges will be assessed for Saturday and residential deliveries.

Trade Central has several items that fall under the drop ship category. These items are available at a discounted price but still ordered through TRADE CENTRAL. They are then either shipped directly to the customer or to TRADE CENTRAL for pre-arranged pick-up. TRADE CENTRAL does not normally stock drop ship items in-house so your operating unit will save money by utilizing this service.
Drop shipped goods will carry their own shipping & handling costs which will be applied at time of invoicing
Few exceptions are items that are stocked at Trade Central for emergency purchases only. However, please be aware that these items have been assessed a premium in-house stock price and are only available for purchase in small, limited quantities. Also, please allow extra processing time when ordering.

1-2 business days for processing
PLEASE CALL AHEAD TO ENSURE MERCHANDISE IS AVAILABLE FOR PICK-UP
Shipping costs are based on the amount you order. The charges shown below are for individual Salvation Army operating units only. Delivery to additional addresses is not available.

* RUSH ORDERS *

➔ A complete fit line of uniform tunics, pants, skirts, shirts and blouses are available at TRADE CENTRAL in Hoffman Estates, IL. Order forms are also available at both locations, as well as online at www.satradecentral.org. To ensure current item availability and pricing information, please use updated forms when placing orders.