Returns

RETURNS & EXCHANGES

NORMAL RETURNS:

  • ➔ All merchandise returns and/or exchanges need to be done within 30 days from the date of the invoice and include a copy of the invoice and/or picking ticket.
  • ➔ Completion of the form below is also required and MUST be included with your return.

If you have further questions about Returns or Exchanges please give us a call (800.937.8896) or email us at (usorders@usc.salvationarmy.org)

PLEASE NOTE:

  • ➔ Discontinued Products: Products marked as discontinued are items that will no longer be carried in Trade Central inventory. Discontinued products are limited in quantity and are not eligible for return or exchange.
  • ➔ If your merchandise is returned without the invoice or picking ticket, or outside of the 30-day window, it will be returned to you and applicable shipping charges applied to your account.
  • ➔ Returns will not be accepted on, special orders, altered or custom tailored uniform items, or sale items.
  • ➔ All returned merchandise must be in salable condition.

TRADE CENTRAL must be notified within five days upon receipt of damaged items. In this case it is also important to save the box(es) in which the items were shipped.

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